NCC, FCCPC sign MoU on Telecom Consumer Protection

NCC, FCCPC sign MoU on Telecom Consumer Protection

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The Nigeria Communications Commission (NCC) and the Federal Competition and Consumer Protection Commission (FCCPC) have signed a Memorandum of Understanding, MoU, to work together to ensure protection of the rights of the consumers.

The deal to collaborate in the interest of consumers was sealed when the Executive Vice Chairman and Chief Executive of the NCC, Dr. Aminu Maida, hosted the Executive Vice Chairman and Chief Executive of the Federal Competition and Consumer Protection Commission (FCCPC), Mr Tunji Bello, in Abuja, on Tuesday.

Specifically, Dr Maida said the meeting with the FCCPC is for

NCC, FCCPC sign MoU on Telecom Consumer Protection

NCC to further explore ways to protect telecommunication consumers.

According to him, “Mr. Tunji Bello of the Federal Competition and Consumer Protection Commission (FCCPC) and I today (Tuesday) signed a Memorandum of Understanding (MoU) on behalf of our two institutions—the FCCPC and the Nigerian Communications Commission (NCC).

“This MoU establishes a framework for collaboration between the NCC and the FCCPC to protect and strengthen consumer rights in Nigeria.

“Together, we will ensure fair competition and safeguard consumers in our fast-evolving digital economy.”

Maida said the event was the outcome of healthy engagements that strengthened both institutions to protect the Nigerian consumer, especially in the communications industry.

He said the telecommunications sector had become the cornerstone of the country’s economic and social development.

According to him, this development had made it imperative to ensure a level playing field for all stakeholders while protecting consumers who depend on reliable and affordable communications services.

He explained that the MoU is a testament to the shared vision of fostering a transparent, competitive and consumer-focused telecommunications industry.

”By aligning our efforts, the NCC and FCCPC aim to avoid regulatory uncertainty and create clarity for the benefit of all stakeholders in the communications sector and in furtherance of our joint responsibility to ensure the realisation of the Federal Government’s Ease of Doing Business objectives.

”Our partnership also highlights the importance of synergy in regulatory oversight.

”The challenges we face today, whether they relate to market abuses, consumer rights violations, or the complexities of a digital economy, demand a united front and a consistent approach to policy implementation,” Maida said.

For Mr Bello, the collaboration would ensure robust consumer protection in the telecommunications industry.

Bello said the partnership would also promote fair competition and ensure eradication of exploitative practices in the industry.

He added that the partnership will benefit both operators and consumers and will also foster harmonious collaboration between the organisations and streamline operations for telecommunications operators through a one-stop-shop approach.

He said, ”This synergy is critical to ensuring comprehensive oversight and consumer protection without regulatory conflicts or duplications.

”By this, we are also making life easier for the generality of consumers in dealing with two government agencies on the same issue at the same time.

”Given the importance of this legal requirement, today’s event should inspire other sector regulators to establish similar collaborative frameworks with the FCCPC, as mandated by Section 105 of the FCCPA.

”This will ensure that consumers across all sectors enjoy the benefits of coordinated and comprehensive regulatory oversight,” he said.

 

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