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Update your contact details by Jan. 9, NCC orders telecos
The Nigerian Communications Commission (NCC) has given January 9, 2025 for all licensed telecommunications operators to update their contact details.
The NCC, which stated that the directive is in compliance with the Licensing Regulations 2019, explained that the directive also aligns with the NCC’s efforts to enhance regulatory processes, improve industry oversight, and strengthen Nigeria’s telecommunications sector.
According to the commission, non-compliance could attract penalties such as fines, license suspension, or revocation.
The NCC, which said while specific sanctions were not outlined, emphasized the critical role accurate contact information plays in fostering industry responsiveness and engagement.
The NCC’s Director of Public Affairs, Reuben Mouka, said operators must report changes in their contact details within seven days and submit updates through the Commission’s eServices platform at https://eservices.ncc.gov.ng.
Specifically, the required information includes:
Principal place of business: Complete address with postcode, geographic coordinates, and notable landmarks.
Mailing address: If different from the main location.
Email contacts: Active and accessible email addresses.
Contact numbers: Updated and operational phone numbers.
Personnel information: Names and roles of individuals handling regulatory and operational matters.
The NCC insisted that these measures are aimed at streamlining communication and maintaining effective collaboration within the telecom sector.