NNPCL
NNPC Retail Debunks “Lubricants-for-Petrol” Claims
…Launches Probe into Incident, Vows to Deal with Culprits
The NNPC Retail Limited has debunked a recent video clip on social media (X to be precise) concerning conditional purchase of lubricants before fuel is sold by a pump attendant in one of its filling stations.
In the said video, customers were said to be coerced to purchase lubricants or engine oil as a prerequisite for purchasing or dispensing Premium Motor Spirit (PMS), also known as petrol. Still in the video, the attendant alleged that this was a directive from NNPC Retail Management.
A statement by Olufemi O. Soneye, Chief Corporate Communications Officer, NNPC Ltd., Abuja, dated 30 June, 2024, stated that NNPC Retail unequivocally denied the allegation, adding that it is entirely false and does not represent the Company’s Customer Service Charter.
It insisted that, “At all NNPC Retail filling stations, customers are not obligated to purchase lubricants or engine oil or other products as a precursor to buying PMS (petrol).”
Speaking further on the incident, Managing Director of NNPC Retail Ltd, Mr. Huub Stokman said: “We are dedicated to providing clear, transparent and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities.”
It advised the public to disregard the information in its entirety and report any such occurrences to the appropriate authority.
In the meantime, NNPC Retail Limited has launched an investigation into the unfortunate incident and assures that appropriate disciplinary action will be taken against the culprit (s).
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